This playbook and criteria guide, designed for Zebra Technologies, consolidate eLearning best practices into practical job aids for SMEs creating iSpring courses. The Playbook demonstrates how to write behavior-based learning objectives, map them to scenario-driven Multiple Choice Questions (MCQs), and connect assessments to on-the-job performance. The Criteria Guide defines standards across interactivity, UX/UI, accessibility, and SCORM testing to ensure consistent, high-quality eLearning development.
Audience: Internal Training SMEs Support
Responsibilities: Research, Storyboarding, Instructional Design, Job Aid Design, Checklist Development
Tools: Canva
Challenge:
SMEs were building training content in iSpring but were not adhering to eLearning best practices. Learning objectives often used vague verbs (“understand,” “know”) that could not be measured, assessments did not align to objectives, and SCORM courses lacked consistency in UX, accessibility, and testing. This inconsistency made it difficult to validate learning outcomes or measure success on the job.
Solution:
I designed a Learning Objectives Playbook and a companion Key Criteria for Zebra Training Courses Guide, both built in a checklist-style reference format SMEs could easily adopt. The playbook emphasizes:
The criteria guide outlined 9 best-practice categories covering interactivity, accessibility, UX/UI, branding, SCORM packaging, and LMS testing.
Deliverables:
Impact:
